What is a stamp card?

A stamp card through Engage is a digital loyalty feature where customers can earn stamps and receive a reward after a defined number of stamps. It drives repeat visits and sales to drive revenue.

How many stamps can be activated?

A venue can define anywhere from 1-9 stamps before earning a reward.

What earns a stamp?

A venue can define what earns a stamp. This can be based on a product (e.g. a beer), a set of different products (e.g. core beer range) or spend (e.g. spend $20).

Does the reward need to be the same as a stamp?

No. A venue can define a reward which can be different to the stamp qualification. A reward can be either a discount basket, discount product, buy offer get offer or meal deal offer type.

How does the customer activate a stamp card?

A stamp card can be activated either out of venue via the Stamp Card URL link, or in venue via the rewards page.

How does the customer receive the stamp card reward?

Once the reward has been unlocked via the stamp card, the reward will appear as a promotion in the rewards section on the me&u ordering interface. The customer will then need to order the reward offer and the discount will be added to the basket before payment.

How does a customer review the details of a stamp card?

When viewing the stamp card, there is a ‘Learn More’ button a customer can select. A landing page will then appear with all of the stamp card details including how to how to collect a stamp and how to complete a card.

The customer has received a reward from a stamp card however the cart is applying a different promotion offer. Why?

Once a reward has been unlocked, the reward will then become an offer under rewards. Only one offer can be applied to a cart at a time. If a customer has claimed/unlocked multiple offers, the offer with the greatest discount will always be applied to the cart.

The customer received the reward from a stamp card however when they scan back onto a beacon they can no longer see a stamp card, just an offer. Why?

A stamp card can either be recurring or non-recurring. If a customer has unlocked a reward and the stamp card is no longer showing, it is likely the stamp card was non-recurring and will not appear again for that customer.

The product required to receive a stamp is a margarita. The customer has ordered a round of four margaritas however only one stamp was earnt. Why?

A venue can define the amount of stamps that can be earnt in a transaction or time period. For example, a venue may define a customer can earn unlimitted stamps if qualified, one stamp per transaction, one stamp per day or one stamp per week. It is for this reason a customer may not be able to earn multiple stamps in a transaction even if multiple of the qualifying product(s)/spend is ordered.