How does it work? When customers confirm their payment details, pop-up will prompt the customer to tip, like the example below.  

Venues have the option of changing the default tip amounts to display to customers and whether one of them is preselected when the modal appears. Note the highest tip amount cannot be set to be preselected.

If the default tip amounts are not changed the defaults will be as follows:

• Australia & NZ: 5%, 10%, 20%
• UK: 5%, 12.5%, 20%
• USA: 18%, 20%, 22%

Customers will also have the option of specifying custom tipping amounts in local currency or as a percentage.

To enable or disable the tipping feature or to change the default tipping amounts open the Operator Portal then click on the My Venue dropdown and Settings.

If you don't have access to Settings, please reach out to your manager that might have the correct level of permission to access this page. If you're still having trouble, please contact your Account Manager or Customer Experience team at helpme@meandu.com.au.