Check out H&L Client Portal for for training and showcase videos direct from H&L!
Please contact H&L Support for any hardware issues or problems effecting me&u orders as well as regular orders via the till! H&L Support can be contacted on support@hlpos.com or at 1800 778 340.
POS |
Tips |
Surcharge |
Notes |
Ordering Holding |
Section Dispense |
$0 Mods |
Price Lists |
Order Validation |
Table Validation |
Membership |
What they call product codes? |
|
H&L SYSNET 9 |
✔️ |
✔️ *On Price List only |
✔️ |
✔️ |
✔️ |
✔️ |
✔️ |
X |
X |
✔️ |
PLU’s |
H&L Specific Common Troubleshooting
H&L - Taking a Table out of Training Mode
All orders failing on the same table? That table may be in Training Mode on H&L, see below for how to check and take a table out of Training Mode.
- Login into any POS Exceed till and turn on training mode. Most venues have the training mode key under Manager Page.
- Go to tables and close off all tables. The table can be paid with any tender.
- Make sure table is printed to kitchen else won't let you clear, once printed then it should auto clear.
There is no requirement of restarting anything, any future transaction for the table will work now. If you have any issues with the above steps please contact H&L Support on 1300 797 638 or support@hlpos.com for further assistance.