me&u Loyalty allows venues to create and run their own loyalty program within their venue. Venue customers can opt-in via the ordering experience and get access to special pricing set by the venue

Signing up for loyalty

When a customer taps on to the menu, they will now see a banner to sign up to the venue's loyalty program to get special offers (if the venue has created an opt-in loyalty program in Operator Portal). Signing up for loyalty will prompt the user to enter their details (including email) and show the venue's privacy policy in order to sign up.

Signing up for loyalty via the Cart

If customers have added items to cart that are eligible for special pricing from the venue's opt-in loyalty program, they will be shown a banner at checkout to opt-in in order to receive the discount.

Removing yourself from a venue loyalty program

When a customer is at the venue, they can remove themselves from the venue's loyalty program via the profile tab. This will remove them from the downloadable CSV in operator portal, as well as remove any discount they would have received. If they choose to opt-in again, they will have to go through the sign up flow again. At this stage venues are not able to remove users from an opt-in loyalty program.

 

Loyalty offers at checkout

Any loyalty program offers the customer is eligible for will show up on the review order screen. From this screen customers can also manage their loyalty program and remove themselves if they wish.

Summary

Customers

• Customers can opt-in to a venue loyalty program IF the venue has created one.
• Customers will be required to enter their email in order to opt-in to the loyalty program
• Customers can get special member-only pricing if they are a member AND the venue has configured the pricelist to have unique pricing.
• Customers cannot be forced into a loyalty program via the opt-in.