Table of Contents
1. Key Factors of Success2. Logging into the Operator Portal & Venue Manager3. Program a beacon4. Test if a product is printing5. Venue Manager/Staff access PIN and sold-outs6. Live Orders & resolving errors7. Wait Times8. Educating staff with a demo menu9. Support10. Quiz
1. Key Factors of Success
2. Logging into the Operator Portal & Venue Manager
Operator Portal
- You can find your logins by searching ‘me&u Operator Portal’ in your email.
- Open the URL (manage.meandu.com) in Chrome Browser
- We recommend, saving the URL as a bookmark for easy access
- Log in
💡For more info click here.
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Venue Manager
Venue Manager (VenMan) is where you manage in-service features. Such as:
- Disable me&u beacons
- Manage menu items that are sold out
- Manage customer expectations with wait times
- View total tips and sales for the day
- View live orders and order history
💡For more info click here.
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3. Program a beacon
How to download the me&u Tags app
Download the me&u Tags app on your mobile device by clicking the relevant link below: Delete
4. Test if a product is printing
5. Marking a product as unavailable or sold-out
6. Live Orders & resolving errors
Resolving errors in real-time
In Venue Manager (accessed via Operator Portal), you can view live orders and venue order history.
Live Alerts
- When a customer’s order fails to reach your POS server, you will hear a ding and an alert will be raised in red.
- The order will display the table number and contact details of the customer so you can resolve them in real-time.
Order History
- View up to 30 days of orders with status types; confirmed, resolved or unconfirmed.
Watch the video below to see how it works:
7. Wait Times
Wait Times
Kitchen or bar getting pumped?
Let customers know before they place an order to manage their expectations that food or drinks will take longer than usual. Click here for more info.
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8. Educating staff with a demo menu
Demo menu
Click on the below link below to download the demo doc:
It's essential you show this to all staff prior to your me&u launch.
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9. Support
Support contact details
Need quick support?
For urgent issues please call:
- Australia 1300 632 638
- New Zealand 0800 005 211
For other general me&u enquiries and customer enquiries please email Support:
- Australia & NZ helpme@meandu.com.au
Remember, you can always use the Live Chat Function. Click the red button on the right-hand side within the Operator Portal to access this:
The end. Congratulations!
You are now ready to complete the short Beginner Quiz.
This should take no longer than 5mins to complete.
To access the quiz, scroll down.