In Venman, users can now resubmit an unconfirmed order to the point of sale (POS) system.
Resubmit permissions
Only Venue Manager PIN's designated as Managers, Supervisor and Finance are able to see and action resubmits. If you cannot see the option to resubmit, the PIN you are using might not be correctly configured. Or it is possible this feature has not been turned on for your venue, in which case please contact your Account Manager.
To use this feature, the user needs to navigate to the "Orders" page and select the failed order from the "Alerts" tab. Once selected, the user can click on the "Resubmit" button to try sending the order again. However, it's essential to note that using this feature can result in double orders in POS, as the first attempt may still go through to POS even if the user tries resubmitting the order. Use this feature at your own risk.
After clicking on the "Resubmit" button, the user will receive a prompt asking them to confirm the resubmit request. The system will then resend either the food or drink component that failed to send to POS or the entire order if the whole order failed. Sometimes, an order may continue to fail if there is a mismatch between the SKU configuration on the menu and POS. In such cases, the user should contact support for assistance.
What is the resubmit feature in Venman?
The resubmit feature in Venman allows users to resend a failed order to the point of sale (POS) system.How do I use the resubmit feature in Venma?
To use the resubmit feature, navigate to the orders page, select the failed order from the alerts tab, and click on the resubmit button.Are there any risks associated with using the resubmit feature?
Yes, using the resubmit feature can result in double orders in POS, as the first attempt may still go through even if the user tries resubmitting the order.What happens when I click on the resubmit button?
After clicking on the resubmit button, the user will receive a prompt asking them to confirm the resubmit request. The system will then resend either the food or drink component that failed to send to POS, or the entire order if the whole order failed.What should I do if an order continues to fail?
If an order continues to fail, it may be due to a mismatch between the SKU configuration on the menu and POS. In such cases, the user should contact support for assistance.