me&u flex is an at-table ordering platform that acts as an assistant to the server in order to elevate the customer experience in hospitality venues across the USA, Australia, New Zealand and the UK. 

Before checking out, guests are presented with the option to tip. Tips will be processed through Toast the same way regular tips are.

Note: The conversations with customers never go away! You just spend less time entering orders and taking payment and more time taking care of guests & making money!

• We'll set a range for tips, with a default tip selected (optional)
• Guests can enter a custom tip amount
• Tips are maximized when a good sequence of service is implemented
• Tips are impacted by speed-to-table and the awareness that host, runners and/or waitstaff are here to take care of guests
• If the customer starts the tab, the server (or manager) will need to transfer the table to themselves
• If the server starts the tab, the check will automatically be assigned to that server

Just Scan, Order & Pay.

Make the pitch your own but we suggest something like: 

“Hi, Welcome to ______. We have a QR on the table you can order & pay through. I’m still your server though, let me know if you need anything."

"Hi! Welcome to  ______. Is this your first time here?      

You can skip the queue by ordering & paying on your phone.  You simply scan the QR here and it will open our digital menu! 

With this you can:

• See pictures of all our food and drinks
• Filter by dietary requirements
• Order and pay without downloading an app, or even leaving your table!

We will bring everything to you once you’ve ordered."      

Anything you need to 86, you must do in Toast. The changes will be immediately reflected on me&u.

Toast is the source of truth for the menu. If you need something added, you must do it on Toast for it to appear on me&u.

If there’s ever an issue communicating a customers order to Toast, me&u will notify them via text message. 

Please alert your Manager to check me&u VenMan where they can see all details of live orders & resolve them.

Printer/KDS routing are all handled in POS (or at KDS screen). Please alert your Manager of any errors.

Kitchen or bar getting pumped?   
Your Manager can set up Wait Times to manage customers' expectations that food or drinks will take longer than usual. 

Click here for more info.  

Customer needs a refund?   

• Refunds are processed in venue by your Managers
• Partial & full refunds can be processed in the backend of me&u (VenMan)
• Stock and refunds need to be manually added to POS at the end of the day  

Click here for more info. 

Q: “After I put an order through/start a tab, can I move to the outdoor table"
A: Let the customer know they must alert you if they move as you will need to transfer the table in POS.

Q: “It’s not working” or “I couldn’t scan on”
A: Ask the customer to show you. Chances are they won't be able to reproduce what happened but if they can you'll be able to better troubleshoot

Q: “It’s not letting me add this item"
A: Ask the customer to show you then check whether they've selected a ‘required’ modifier. Sometimes modifiers like burger sides can be forgotten but they need to be selected before the customer can place the order.

Q: “Payment isn't going through"
A: Ask the customer to try a different form of payment or different card. Also ask them to go back to the previous order page then click pay again. It could be due to a temporary network issue or insufficient funds.

Q: “Can I still pay cash or at the bar if I want"
A: This is up to your Management team. Please consult them for the appropriate response.

Q: “What payment methods are supported on me&u"
A: Apple Pay, Google Pay, Credit Card. In addition, any payments applied in POS will be reflected on the order total on me&u.
Note: Only when a customer is setting up a Tab, Google Pay & Apple Pay are not supported

Q: “I'm having trouble getting the menu to appear"
A: Check what browser the customer is using. Google Chrome & Safari are supported. Then turn wifi off and on to check the internet.

Q: What if a customer walks away with a remaining tab on the table?
A: If you have card on file enabled, you will need to close the table out in Venue Manager before 
transferring it otherwise you will lose the card details.

Q: If a customer starts a tab and the order prints, how does the server know whether they've paid?
A: Once an order is paid, it will no longer show up on your table map.

Alternatively, you can download your own venues demo QR by following these steps.

It's essential you scan the demo QR prior to your me&u launch! Click here to print a copy.

Need quick support?  

Live chat with us though OP or VenMan 24/7
E: helpme@meandu.com
P: 855-430-7218

To use the Live Chat Function, click the button on the right-hand side within the Operator Portal or Venue Manager: