me&u is an at table ordering platform that is used to order & pay for food and drinks in hospitality venues across the USA, Australia, New Zealand and the UK.      

By simply scanning the QR code, me&u gives you more time at the table with family and friends and less time queing. It's the more convenient and smarter way to pay.

Before checking out, guests are presented with the option to tip. Tips will be processed through the POS the same way regular tips are.

Note: The conversations with customers never go away! You just spend less time entering orders and taking payment and more time taking care of guests & making money!

• We'll set a range for tips, with a default tip selected (optional)
• Guests can enter a custom tip amount
• Tips are maximized when a good sequence of service is implemented
• Tips are impacted by speed-to-table and the awareness that host, runners and/or waitstaff are here to take care of guests
• The configuration between me&u and your middleware/POS can allow for customer names to be printed on dockets. To maximize tips, use first names when delivering the food or drink item to a customer to create a more personalized experience

Just Scan, Order & Pay.

Make the pitch your own but we suggest something like: 

“Hi, Welcome to ______. Have a seat wherever you like and scan the QR to order & pay. We will bring your order to that QR!”

"Hi! Welcome to  ______. Is this your first time here?      

You can skip the queue by ordering & paying on your phone.  You simply scan the QR here and it will open our digital menu! 

With this you can:

• See pictures of all our food and drinks
• Filter by dietary requirements
• Order and pay without downloading an app, or even leaving your table!

We will bring everything to you once you’ve ordered."      

You must speak to your Manager if an item needs 86ing. 

They can do this in me&u VenMan for changes to be immediately reflected on me&u.

Please alert your Manager to check me&u VenMan where they can see details of any unconfirmed orders & resolve them.

1. Check the printer is turned on, you have paper in it and the door is properly closed.

2. Is your POS connected to the internet? 
Re-establish your connection and then see if orders go through. 

3. Alert your Manager of any errors so they can follow steps for normal printer routing troubleshooting.

Kitchen or bar getting pumped?   
Your Manager can set up Wait Times to manage customers' expectations that food or drinks will take longer than usual. 

Click here for more info.  

Customer needs a refund?   

• Refunds are processed in venue by your Managers
• Partial & full refunds can be processed in the backend of me&u (VenMan)
• Stock and refunds need to be manually added to POS at the end of the day  

Click here for more info. 

Q: “It’s not working” or “I couldn’t scan on”
A: Ask the customer to show you. Chances are they won't be able to reproduce what happened but if they can you'll be able to better troubleshoot

Q: “It’s not letting me add this item"
A: Ask the customer to show you then check whether they've selected a ‘required’ modifier. Sometimes modifiers like burger sides can be forgotten but they need to be selected before the customer can place the order.

Q: “Payment isn't going through"
A: Ask the customer to try a different form of payment or different card. Also ask them to go back to the previous order page then click pay again. It could be due to a temporary network issue or insufficient funds.

Q: “Can I still pay at the bar if I want" 
A: This is up to your Management team. Please consult them for the appropriate response.

Q: “Can I pay cash" 
A: me&u processes all payments apart from cash through the platform. If the customer only wants to use cash they must go to the bar.

Q: “If I start a tab, can I move around"
A: Yes but keep in mind your food & drink will be delivered to wherever the QR code is you ordered from.

Q: “If a customer starts a tab and the order prints, how do I know whether they've paid"
A: Every order that prints is paid for.

Q: “What payment methods are supported on me&u"
A: Apple Pay, Google Pay, Credit Card. 
Note: Only when a customer is setting up a Tab, Google Pay & Apple Pay are not supported

Q: “I'm having trouble getting the menu to appear and see the error: Your browser isn't supported, sorry"
A: Check what browser the customer is using. Google Chrome & Safari are supported. Then turn wifi off & on again to ensure the internet is working. Still having trouble? Click the AA symbol near the URL then 'Request Mobile Website' 

Alternatively, you can download your own venues demo QR by following these steps.

It's essential you scan the demo QR prior to your me&u launch! Click here to print a copy.

Need quick support?  

Live chat with us though OP or VenMan 24/7
E: helpme@meandu.com
P: 855-430-7218

To use the Live Chat Function, click the button on the right-hand side within the Operator Portal or Venue Manager: