Don’t worry, we’ll make this as easy as learning your ABCs
Once you have reviewed the 10 steps below, you're ready to complete the 3min Quiz!
1. Key Factors of Success
Visual Refresh
Short Video
2. Logging into the Operator Portal & Venue Manager
Operator Portal
The Operator Portal is where you manage your me&u menu and settings.
- You can find your logins by searching ‘me&u Operator Portal’ in your email
- Open the URL (manage.meandu.com) in a Chrome Browser
- We recommend saving the URL as a bookmark for easy access
- Log in
Note: if you want to re-set your password, click on ‘Don't remember your password?’
For more info click here.
Venue Manager
Venue Manager (VenMan) is where you manage in-service features. Such as:
- Disable me&u beacons
- Manage menu items that are sold out
- Manage customer expectations with wait times
- View total tips and sales for the day
- View live orders and order history
During service, you should have VenMan open on an Ipad accessible by all staff.
For more info click here.
3. Program a beacon
How to download the me&u Tags app
Download the me&u Tags app on your mobile device by clicking the relevant link below:
4. Test if a product is printing
5. Marking a product as unavailable or sold-out
6. Live Orders & resolving errors
Resolving errors in real-time
Live Orders
In your Operator Portal, you have access to your live orders and venue order hist...
In Venue Manager (accessed via Operator Portal), you can view live orders and venue order history.
Live Alerts
- When a customer’s order fails to reach your POS server, you will hear a ding and an alert will be raised in red.
- The order will display the table number and contact details of the customer so you can resolve them in real-time.
Order History
- View up to 30 days of orders with status types; confirmed, resolved or unconfirmed.
Watch the video below to see how it works:
7. Wait Times
Wait Times
Kitchen or bar getting pumped?
Let customers know before they place an order to manage their expectations that food or drinks will take longer than usual. Click here for more info.
8. Refunds
9. Educating staff with a demo menu
Demo menu
Click on the relevant country-specific link below to download the demo A4 doc:
Alternatively, you can download your own venues demo QR by following these steps.
It's essential all staff scan the demo QR prior to your me&u launch.
10. Support
Support contact details
Need quick support?
For enquiries and customer requests please email Support:
- Australia & NZ helpme@meandu.com.au
- United States helpme@meandu.com
- United Kingdom helpme@meandu.co.uk
Remember, you can always use the Live Chat Function. Click the button on the right-hand side within the Operator Portal to access this:
The end. Congratulations!
You are now ready to complete the short Beginner Quiz.
This should take no longer than 3mins to complete.
Quiz